Say Goodbye to Update-Related Dental Clinic Downtime


When it comes to your dental hygiene or dental assisting school’s clinic administration and functionality, faculty members and IT staff agree: clinic downtime is nearly unbearable and extended downtime is utterly unacceptable.


Common Causes of Clinic Downtime

Many schools we talk to have experienced clinic downtime in one form or another. Clinic downtime might be due to one or more of the following:

  • Server issues
  • Your clinic software
  • Hardware issues
  • Systems updates

For many clinics, downtime can severely and negatively affect the ability to complete day-to-day tasks as patient charting and periodontal are impacted.

Update Challenges

One of the most significant drawbacks to using on-premise software is the update process, which can cause repeated downtime throughout each year. The obvious answer seems to be postponing updates until summer break. Still, simultaneous updates can cause further issues as systems come back online and immediately cause procedural frustration as the new semester begins.

axiUm Ascend is the Solution

axiUm Ascend is cloud-based and we are responsible for keeping it up and running. We don’t need to be at your workstation to troubleshoot a problem; therefore, issues can be handled promptly in real-time. You can continue accessing axiUm Ascend from anywhere with any approved device connected to the internet.

In addition, the most up-to-date version will always be available, as we update routinely in the middle of the night when schools are typically not operating. This helps keep your clinic running smoothly by maximizing uptime.

Monica Marwood

Author Monica Marwood

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